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 PureShare Webinars
The following Webinars are available.
SingleView IT: Consolidated IT Service Management Metrics
Thursday, Sept 18 at 11:30AM EDT/8:30 AM PDT
Summary: Managing a Help Desk, Call Center, Network Operations Center, or multi-function IT service management organization requires that timely and accurate IT metrics be available to you, your customers, management and staff at any time. Learn from a showcase of dashboard solutions how PureShare® SingleView IT offers call center metrics, ITSM metrics, and help desk metrics management solutions for customers such as Time-Warner, Microsoft, American Express and Frito-Lay Corporation.
Topic: Management through Metrics
Friday, Sept 19 at 11:30AM EDT/8:30 AM PDT
Summary: Of interest to business and technical stakeholders focused on practical metrics and reporting strategies, the informative 30-minute session will cover how properly designed metrics and reporting systems help organizations derive the most value out of people, systems and processes behind an enterprise. Learn from a gallery of live performance management solutions the benefits of 'data-warehouse-free' data integration as well as proactive metrics management, proven in industry leaders such as Time Warner, American Express, Frito-Lay and Microsoft.
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