| Feature |
Benefit |
Details |
| Concurrently draws from numerous existing data sources |
Quickly obtain a holistic view of operations performance based on a single version of the truth, with minimal infrastructure investment and no impact on existing systems. |
Data sources can include service desk systems, NMS,
EMS
, SMS, ACD, SQL databases, spreadsheets, BI tools, phone switches and other third-party systems, remote systems, and custom APIs. |
| Always-on performance monitoring |
Base timely decisions, forecasts and plans on current and relevant data. Be alerted of updates or breaches as soon as they occur. |
Enables the transformation from after-the-fact historical reporting to direct access to timely answers. Users now see what is happening early enough to affect results. |
| Interactive, web-based visual interface |
Gain productive insight into operations and understand the factors contributing to overall performance and to specific KPIs. |
Interface may include scrolling tickers, roll-over text and drill-down functionality to obtain increasingly detailed layers of information. |
| Personalization |
Users can personalize their views of operational performance. |
Select personalized IT metrics, alerts, favourites, annotations, personalized watch points, thresholds, and targets. |
| Fully portable |
Increase the efficiency of all users with full portability and a complete feedback loop. |
Access metrics from anywhere, receive proactive notifications to any mobile device, and interact with and manipulate metrics from mobile devices. |
| Globally defined KPIs |
Managers and executives can set global indicators and thresholds, and these will apply to any individual view that is rendered. |
Views are distinct from data retrieval, allowing information views to be tailored as needed. |
| Rapid implementation and customization |
Initial web interface is generally implemented and up and running in days. Once installed, the solution is fully configurable and can evolve over time. |
Software comes pre-packaged with ITSM best-practice metrics. Web interface can be tailored by end-users, administrators, or can be managed as turnkey solutions by PureShare® or PureShare partners. |
| User-configured queries, polling frequencies and thresholds |
Provide exactly the information and context that individual users need without having to alter the original data sources. |
Metrics data can be retrieved from multiple data sources and combined into a single view for any user(s). |
| Automated reports, triggers, alerts and actions |
Spend less time fulfilling routine requests or dealing with surprises. |
Can be configured to trigger alerts, email notifications, database updates and to launch scripts. |
| Multi-language views |
Serve users across a global organization with a single solution based on a single set of data. |
User interface(s) can be built in any language, leveraging the capabilities of web browsers for presentation. |
| Current and historical data tracking |
Instantly view KPI trends for historical analysis and forecasting. |
Track previous values, perform relative comparisons, monitor threshold violations over time, and more. |
