A day-to-day management tool that provides call center, help desk and NOC managers with direct access to operational metrics – anytime, anywhere.

SingleView IT

No Reports – Just Answers!

PureShare® SingleView IT™ software is a day-to-day management tool for Call Center, Network Operations Center and Help Desk organizations. It eliminates the need for managing and generating manual reports by providing direct access to operational performance metrics.

SingleViewIT does the work to give IT service management executives, managers, and staff the answers they need to proactively monitor operations and drive results. The performance metrics are clearly displayed, anytime, anywhere, providing holistic views of IT performance independently of the systems underlying those operations. And, SingleView IT can deliver early warnings of potential SLA breaches to enable proactive operations management.

SingleViewIT leverages the PURE Technology platform to extract information from any data source to provide a clear, graphical picture of overall IT service management performance that can be seen from multiple perspectives.

SingleViewIT comes with a variety of pre-packaged metrics to get quickly up and running. The solution is PDA, cell phone, and Blackberry enabled, and it integrates with external sources of authentication.

To learn more about SingleView IT, please browse:

• What You Can Do with SingleView IT
• Features & Benefits
• How it’s Unique
• SingleView IT Portability
• Business Applications
  
  
  
  • Help Desk
  • Call Center
  • NOC