PureShare MSP – Metrics for Managed Service Providers
A Turnkey Metrics Management Solution for:
- Managed Services Providers (MSPs)
- Business Process Outsourcers (BPOs)
- Shared Services Providers
- IT Outsourcers
Manage customer-centric metrics in a single system!
PureShare MSP is a software platform that automates gathering, consolidation, transformation and publishing of performance metrics across disparate IT systems, applications and tools.
- Creates consolidated, customer-unique views of performance metrics with drill to details
- Merges business data with technical metrics to create business-value views
- Mobile access and BYOD integration (yes, we’ve solved the security issues!)
- Responsive mobile-views enables anywhere and anytime access
- Automatically gathers metrics from cloud-based and on-premises ITSM products, systems management tools, Contact Center infrastructure, project and portfolio management systems and more.
- Integrates with user authentication systems to facilitate publishing over customer portals