PureShare for Managed Service Providers

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PureShare MSP – Metrics for Managed Service Providers

A Turnkey Metrics Management Solution for:

  • Managed Services Providers (MSPs)
  • Business Process Outsourcers (BPOs)
  • Shared Services Providers
  • IT Outsourcers

PureShare Managed Service Provider Solution Diagram

Manage customer-centric metrics in a single system!

PureShare MSP is a software platform that automates gathering, consolidation, transformation and publishing of performance metrics across disparate IT systems, applications and tools.

Benefits:

  • Creates consolidated, customer-unique views of performance metrics with drill to details
  • Merges business data with technical metrics to create business-value views
  • Mobile access and BYOD integration (yes, we’ve solved the security issues!)
  • Responsive mobile-views enables anywhere and anytime access
  • Automatically gathers metrics from cloud-based and on-premises ITSM products, systems management tools, Contact Center infrastructure, project and portfolio management systems and more.
  • Integrates with user authentication systems to facilitate publishing over customer portals

Proven in large Managed Service Providers, PureShare embodies all the value that an MSP delivers to its customers - in a single view


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