Contact Center Metrics:
Mobile, real-time, and with your business context!
PureShare CCM gathers metrics from contact center systems and creates business-centric views of performance in real-time.
CCM makes personalized views of contact center performance accessible anywhere, anytime. With CCM, stakeholders receive information in time to materially affect performance and drive business outcomes.
This is the first product of its class built with a ‘Mobile-First’ and ‘Just Answers’ design philosophy, leveraging the best and latest technology has to offer to bring unprecedented ease-of-use to both users and administrators.
Key Features:
- Consolidates metrics from Contact Center ACDs, Call Management Systems, Applications and business data sources.
- Catalog-based system transforms operations and technical metrics into business-outcome views for stakeholders.
- Displays metrics over browsers, mobile devices, readerboards, videowalls,
portals and more…
