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Professional Services
To support customers through short-term performance metrics projects and long-term performance measurement efforts, PureShare® offers expertise, skills and resources through its Professional Services team. Professionals in these areas are available to assist on your project:
- Performance metrics management, business metrics, call center metrics, it metrics dashboards, risk reporting
- Process/workflow engineering
- Database technology
- Web development
- Systems integration
- Reporting, risk reporting, reporting metrics and business intelligence
Our Professional Services engagements include:
- Consulting – executive consulting, assessments and business analysis align management and the organization around the goals for proactive metrics monitoring and that transition from traditional reporting paradigms to the “Answers” paradigm. This leads to planning and design of the metrics management solution, including key results areas (KRA), key performance indicators (KPI), metrics, data sources, system architecture, interface design, and more.
- Project management – to ensure a targeted metrics project or long-term performance management effort stays on track and meets established goals.
- Training – on PureShare products for developers and designers, and on metrics strategy and KPI definition for executives and managers.
- Interface design – to develop custom metrics displays for your organization’s and users’ needs
- Custom web development – for web-based metrics and reporting environments.
 Aligning Business and Technology
PureShare’s philosophy and methodology for proactive metrics management hinges on aligning solutions with the needs and goals of the business, including management strategies and critical objectives. To do so, our ProServ team focuses on:
- Understanding the business, including goals and concerns of executives and managers
- Crystallizing the end-users’ requirements
- Identifying core systems, databases and all other data sources
- Integrating the PureShare solution into existing architectures, both back-end and at the user interface level
- Addressing the availability of key information, data quality, performance, scalability and security
- Implementing metrics and reporting infrastructures, including the optimization of existing systems, processes and technologies
For more information, please contact PureShare directly, or read about our metrics implementation methodology.
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