 |
Downloads :: |
 |
|
|
 Download the SingleView IT product brochure. |
|
 |
 |
|
|
 SingleView IT
Consolidated ITSM/ITIL Performance Metrics
PureShare® SingleView IT™ is a modular, web-based application that helps monitor IT service management operations across an organization, including Help Desk, Network Operations, and
Call
Center
metrics. It provides CIOs and supervisors with holistic views of IT performance independently of the systems underlying those operations. And, it can deliver early warnings of potential
SLA
breaches to enable proactive operations management.
The application leverages the PureShare ActiveMetrics platform to extract the relevant information from existing service desk systems, NMS, EMS, SMS, ACD, SQL databases, spreadsheets, BI tools and other data sources, and to provide a clear, graphical picture of overall IT service management performance that can be seen from multiple perspectives.
PureShare SingleView IT is designed for rapid deployment and allows operators of Help Desks,
Call
Centers
and
Network
Operations
Centers
to:
- Consolidate information from any data source to provide a single point of reference for a complete view of actual IT performance
- Quickly gain access to IT metrics information that enables them to improve efficiencies in key areas, such as: incident and problem management, change management, configuration management, service level management, exception management, and overall performance management
- Move from reactive IT service management to a proactive approach with business-rule-based alerts
- Proactively monitor any set of metrics and execute actions in the event of exceptions
- Provide customers, supervisors, CIOs and staff with custom dashboard views of performance – in the appropriate context for them
- Personalize views with select IT metrics, alerts, favorites, annotations, personalized watch points, thresholds, and targets
- Reduce the administrative burden required to create and distribute IT metrics and IT reports to internal and external customers.
 PureShare SingleView IT comes with a variety of pre-packaged views to get quickly up and running with dashboards tailored to executives, management, staff and customers.
The solution is PDA, cellphone, and Blackberry enabled, and it integrates with external sources of authentication.
For more details, please contact us.
|
|
