Clear Lake, Iowa – December 1, 2015
, a global leader in IT capacity planning and management, today announced the acquisition of PureShare, a leading provider of business value dashboards. The acquisition will enable IT organizations to predict the health and risk of their operations while providing IT and business leadership with actionable information they need to make informed decisions.
Ottawa, ON, May 16, 2014 – PureShare® announced that its MetricsBridge product received the highest product scores from Gartner, Inc. in its evaluation of tools covering Critical Capabilities for Infrastructure and Operations Business Value Dashboards (IOBVD). Gartner Inc., the leading provider of research and analysis on the global information technology industry, recently published a report on vendor tools that quantify the value that IT I&O (Infrastructure and Operations) contributes to business performance.
Capabilities identified as critical towards ...
PureShare CCM2 transforms operations metrics into business-value dashboards for executive and customer stakeholders. With personalized, mobile-enabled views of performance, business stakeholders can now make decisions to optimize contact center performance outcomes in realtime.
Ottawa, ON, April 30, 2014 - PureShare® announces the release of Contact Center Metrics 2 (CCM2), a revolutionary metrics management solution for Avaya equipped contact centers. CCM2 delivers business value metrics to executives and customer stakeholders by merging operational metrics from Avaya ACDs and data ...