Multi-Function ITSM Organization Applications

PureShare web-based applications provide CIOs and operators of multi-function IT service management organizations with critical status information at a glance, consolidating data from help desk systems; call center/ACD systems; network management, element management, and system management systems; SQL data bases, spreadsheets, and other data sources.

Literally up-to-the-minute and available at the click of a button, PureShare applications allow CIOs, supervisors, customers, agents and other staff to clearly see the key performance metrics that are of most importance to them. From executive-level rollups of performance across all functions of the operation, to more specific views of individual service functions, PureShare also provides drill-downs into the details as required.

PureShare SingleView IT™ is a modular solution set that allows IT service management operations to assemble the combination of proactive metrics they need over time, and to view and publish these via the web.

Learn more about PureShare SingleView IT™.