IT Service
Management Solutions

Managing a Help Desk, Call Center, Network Operations Center, or multi-function IT service management organization requires that timely and accurate status information be available to you, your customers, management and staff at any time. But, with a variety of systems housing data, each providing only system-specific reports, a view of status across an ITSM operation was typically not possible - until now.

PureShare® web-based metrics management and enterprise reporting applications provide consolidated performance metrics for IT service management organizations. PureShare enables them to measure performance in real time, get answers that drive the business, and provide up-to-date status summaries to a variety of user groups.

PureShare SingleView IT™ provides a single, centralized metrics hub that can be used to:

• Consolidate the mountains of disparate data that reside in various management systems, databases and spreadsheets
• Proactively monitor key metrics and status across the business, such as incidents, change requests, SLAs, exceptions, performance, and more
• Automate data collection from any source to publish a complete view of metrics status
• Visualize results in context to display a clear picture of what's going on
• Focus on high-priority areas and manage exceptions with early warnings
• Share select service level metrics with customers, executives, supervisors and staff in a highly visual manner

SingleView IT™ is ideal for a range of applications, including Help Desks, Call Centers, Network Operations Centers, and multi-function service operations. Learn more about our SingleView IT™ solution.