	Section Navigation ::

	IT Service Management Help Desk Applications Call Center Applications Network Operations Center Applications Multi-Function ITSM Applications Risk & Insurance Management Business Performance Management Embedded Dashboard Applications

home › Applications › IT Service Management › Help Desk

Help Desk Applications

PureShare web-based applications provide CIOs and Help Desk managers with critical status information at a glance, consolidating data from all major service desk systems, ACD systems, SQL databases, spreadsheets, BI tools, and other data sources.

Literally up-to-the-minute and available at the click of a button, PureShare applications allow customers, management and staff to clearly see the status of open tickets, aging summaries, operational efficiency, and other Help Desk metrics that mean the most to them. This includes executive-level rollups of performance across the operation as well as drill-downs into details as required.

PureShare SingleView IT™ is a modular solution set that allows Help Desk operators to assemble and publish the combination of proactive metrics they need over time. The solution also offers pre-made dashboards for help desk applications such as Front Range HEAT, Remedy, HP Service Center, Monitor 24-7, Peregrine and more.

Learn more about PureShare SingleView IT™.

	Help Desk Performance Benefits ::

	See up-to-date critical status information at a glance Consolidate data from all major systems, databases, and data sources Provide customized views of performance metrics to users throughout the organization Kick-start with pre-made dashboards for specific help-desk applications