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23 May 2007

PureShare Launches Customer Support Site and Knowledge Base

PureShare's renowned customer support has become even more responsive with a interactive new support website for PureShare customers. Built on PureShare's own products, the support site's launchpad displays the most popular content and most recently updated information, such as tips, tricks, answers to support queries, and product downloads.

PureShare customers now enjoy the following benefits:

• Access to the PureShare Knowledge Base, where PureShare staff post useful information about using PureShare products. The Knowledge Base dynamically logs the content that visitors are viewing to maintain "Most Popular" and "Latest Updates" sections.
• A search feature allowing visitors to quickly find the information they need.
• Secure customer access to special content, such as technical documentation and materials submitted by members of the PureShare User Group.
• A Suggest Box feature that allows users to submit ideas and comments. A database tracks the entries and actions taken on the entries.

PureShare President and CEO, Christopher Dean, noted: "In addition to being a valuable tool for all of our customers and users, the support website is itself a great example of a powerful, interactive application built entirely on PureShare’s ActiveMetrics platform. Dynamic content trees, launchpad features, search and logging are examples of capabilities built into the ActiveMetrics. These features greatly facilitate the development of a wide variety of interactive web-based applications, far beyond proactive metrics management.”