16 May 2014
PureShare’s IOBVD Product receives an “Excellent” (4.4 out of 5) product score by Gartner in its report covering Critical Capabilities for Infrastructure and Operations Business Value Dashboard Tools.
PureShare CCM2 transforms operations metrics into business-value dashboards for executiveand customer stakeholders. With personalized, mobile-enabled views of performance, business stakeholders can now make decisions to optimize contact center performance outcomes in realtime.
vPUG 2013, The April Edition Updated Customers & Inspired New Ideas
Virtual PureShare User Group (vPUG) is a web conference used to launch new products, provide important updates and discuss topics of interest to the PureShare community.
Our first vPUG featured a PUG2013 recap, the power of the Metrics Catalog, and new product updates. The agenda also included technical sessions from PUG2013 with live workshops led by the PureShare R&D and Technical Analyst teams plus some sneak peaks at new capabilities such as questionnaires, briefings, and a BYOD solution for mobile metrics.