PUG 2012 Agenda

Day Time Event
WEDNESDAY 5-8pm Event Registration
  • Bally's Las Vegas Meeting Room Foyer
THURSDAY 7:30-8:45am Breakfast and Networking
  8:45-9:00am PUG Welcome - Opening Session
9:00-10:00am Keynote: John Custy - Creating a Service Strategy for Top Performance
10:00-10:30am The New PureShare Product Stack - Introducing Metrics Bridge!
10:30-10:45am Break
  10:45-11:30am Case Study: Time Warner Cable - Executive Briefing Scorecards
  11:30-12:15am PureShare Product Update

  • ActiveMetrics v2.4 - What's New
  • Introducing the DDK
  • Metrics Bridge Demo - from spreadsheets to interactive visuals in under 15 min.
  12:15-1:30pm Lunch
    Executive Track Technical Track
  1:30-2:15pm Case Study Visa: Metrics in Global Ops
How Visa uses PureShare to help manage operations

Technical Workshops
Part I
Join PureShare's technical team at various workstations as they walk through example solutions and detailed product demoes. Included will be the new AM Console, DDK, PureServer updates, and more.
  2:15-3:00pm Introducing the Metrics Catalog
PureShare's Business Analysts showcase the new metadata layer for metrics
  3:00-3:15pm Break
    Executive Track Technical Track
  3:15-4:00pm Case Study: Managed Service Provider Metrics
How to implement a multi-source metrics solution using a real-world implementation as an example.

Technical Workshops
Part II
More sessions at the technical workstations.

For attendees who are new to ActiveMetrics, bring your laptop to the special technical "boot camp" and get a hands-on introduction to AM and the DDK.

  4:00-4:45pm IT Metrics in the Cloud
Leveraging remote data to create executive summaries - case study on Service-Now integration
  4:45-5:00pm Wrap-up Session for Day 1 - Reassemble in Main Meeting Room
  7:00-9:00pm Evening Social hosted by PureShare @ Margaritaville
FRIDAY 7:30-9am Breakfast
  9-10:30am

Case Study: Carnival Cruise Lines

  • IT Metrics at Carnival
  • A Developer Perspective - using the DDK
  • Linking IT to the Business
  • Real-Time Contact Center Metrics
  10:30-10:45am Break
  10:45-11:30am Case Study: GlobalQuest - HTML5 and PureShare ActiveMetrics
  11:30-11:45am PureShare Documentation
  11:45-12:00am Case Study: Metrics Visuals in Manufacturing
  12:00-12:30am Road Forward & PUG Closing
  12:30-1:30pm Lunch  
  1:30-3:00pm Networking and 1-on-1 Sessions
Open forum - a change to talk one-on-one with the PureShare team and engage in discussions with other members of the PureShare Community

Second Annual Developer Summit
A session dedicated for PureShare developers to share techniques and solicit feedback on product direction.

To book a meeting with us at PUG, please contact your PureShare account manager.